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PLEASE READ THIS POLICY IN ITS ENTIRETY - YOU ARE SUBJECT TO THESE TERMS AND CONDITIONS!
Black Forest Industries is not liable for any damage or loss caused by the installation of any parts or accessories purchased. The buyer understands the risks involved in vehicle modification and takes full responsibility at the time of purchase and will not hold Black Forest Industries responsible in any way. Some items are for off-road use only, please call to inquire about the legality of some products in your area. Pricing and availability subject to change without notice.
All orders over a predetermined dollar amount that have a different shipping and billing address will be contacted to verify your order. If you are unable to be reached, your order will be automatically cancelled. To avoid any delay, we advise having your purchased shipped to the same address as your billing address.
Black Forest Industries has a zero tolerance policy for credit card fraud. Please beware that we will seek out and prosecute any individuals attempting to use stolen information. We have dedicated staff which communicate with authorities as well as investigate and expose fraudulent customers.
BBS lips are mirror polished, but may have minor surface imperfections upon delivery. We do our best to ensure their quality is excellent, but some minor blemishes may occur during shipping. These minor imperfections are correctable with aluminum polish available from any automotive parts store and therefore we will not authorize returns or exchanges for these claims.
Body parts, including fenders, core support, hatches and other metal body panels may arrive with minor cosmetic imperfections (surface scratches, small dents, dings, etc). These parts are shipped freight from Europe to our facility and then shipped to the customer using the shipping method of their choice. Small imperfections are unavoidable due to the nature of the products and the distances they travel. We cannot be responsible for these correctable imperfections. ALL body parts require professional prep, paint and body work prior to installation.
Shipping costs are calculated based upon weight and volume. All prices are quoted through UPS or USPS in real time, but we cannot guarantee all priced to be accurate at all times.OVERSIZED ITEMS REQUIRE A FLAT RATE OF $150.00 FOR SHIPPING.
CHOOSE 'UPS OVERSIZE FLAT RATE' FROM THE SHIPPING OPTIONS DROP DOWN BOX. If you do not choose this option during checkout your order will be cancelled without notification.
You are required to choose this shipping option to ship all orders containing oversize parts.
Expedited shipping options, which include UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, are only guaranteed by UPS from time of shipment. We cannot
guarantee your product will arrive in the advertised time frame from the time of your order
. Most orders being shipped via UPS are picked up same day as long as your order is received by 3:00pm EST. USPS orders must be received by 11:30am EST to ship the same day. Any USPS order received after 11:30am EST or UPS orders received after 3:00pm EST will be shipped next business day. Special order items and products that require assembly take longer to ship. Please see product description on website for lead time estimates. Shipping delays that occurs after the product leaves our warehouse due to inclement weather, UPS technical errors, acts of God, etc, are not eligible for any type of reimbursement.
*Hawaii, Alaska and Canada are not eligible for oversize shipping, or any special order items. We only sell oversize parts and special order items within the lower-48 States.
Any information errors (ie incorrect address) are the responsibility of the customer, and if the address needs to be corrected once the package has shipped a UPS correction fee of $12 will apply.
All packages returned to sender due an incorrect shipping address or because it was refused by the recipient will result in a partial refund, less the cost of shipping. You will not be reimbursed for the cost of shipping on these returns. Please be sure the shipping address provided is accurate.
UPS does not
ship to PO BOX addresses. If you enter a PO BOX address for shipping an address correction fee of $12 will occur. This also may result in your package being returned to us. We are not responsible for checking the shipping method chosen against the shipping address provided. Please select USPS shipping for PO BOX orders.
Any order cancellation requests will be charged a $10 cancellation fee. If an order is placed, a tracking number has been assigned and we are contacted thereafter asking to have the order canceled, this $10 fee will apply. By completing the checkout process, you are agreeing to these terms.
FOR ALL RETURNS
No returns will be accepted without obtaining an RMA number.
Uninstalled merchandise in new, unused condition may be returned within 30 days of original purchase and will be charged a 15% restocking fee
. Original product packaging must also be in new, re-sellable condition. Used products and/or products with damaged packaging are not eligible for return.
You must notify us within 30 days of original purchase that you would like to make a return. After your RMA is created you have the remainder of your 30 days, or 7 business days to return your item - whichever is greater. Any returns received outside of this time frame will not be accepted and delivery will be denied.RETURNS ARE NOT ACCEPTED
on the following products: all RM/RS/LM assembly bolts, wheel spacers, wheel adapters, wheel lug bolts, BBS logo caps, BBS hex nuts, BBS lips, BBS barrels, all Clearance Products and all special order items, which include: Airlift suspension products, BBS wheels, Rotiform wheels, all Eurospec brand parts (including transmissions), South Bend Clutch kits, Peloquin limited slip differentials, all Kinetic Motorsport turbo kits, C2 Motorsport turbo kits and all APR turbo kits and supercharger kits.Buyer must pay return shipping.
If you received an incorrect product, or a damaged product and we are assuming liability you still must pay the return shipping. Once your return is received, we will credit your original order the cost of shipping. This does not include warranty claims on products past their original 30-day purchase window. Any and all other returns are not eligible for shipping reimbursement, including original shipping costs.
Defective merchandise can be exchanged for same item only within 30 days. Black Forest Industries is not liable for any damage or loss caused by the installation of any parts or accessories purchased. The buyer understands the risks involved in vehicle modification and takes full responsibility at the time of purchase and will not hold Black Forest Industries responsible in any way.
Please allow 2-3 business days for the return process.Return Shipping Address
Black Forest Industries
1000 E. Chatham St.
PREPARING YOUR RETURN
No returns will be accepted without obtaining an RMA number. Please e-mail us at email@example.com to obtain a RMA and begin the return process.
Once your RMA # is received, it will be in this format: AAA12345678 and it must be written legibly on the invoice or packing slip within, as well as on the outside of the return packaging.
Incoming packages without
an RMA written on the outside of the box will be refused
Please include a copy of your original invoice with a brief description of the problem/reason for return. You may also print this e-mail to substitute the copy of your invoice, as it contains all the required information for your return.
You are responsible for making sure your returned item(s) are packaged in the same fashion of which they were received. Any damages to the returning item(s) due to poor re-packaging will result a loss of refund.
This is a non-negotiable policy. Please be sure to properly package your returns.
We recommend reviewing these packaging guidelines from UPS to ensure your product is returned to us in satisfactory condition:
All returns must be received within your 30 day return window or within 7 business days of receiving a RMA #, whichever is greater. Any returns received outside of this time frame will not be accepted and delivery will be denied.
PEM RETURN SERVICE
Black Forest Industries offers a return service and warranty replacement for ALL PEM modules sold through our webstore. Please email all inquires to firstname.lastname@example.org and we can help you if you are having difficulty with your PEM module.
Due to recent changes in warranty policy from our encryption module manufacturer we have been forced to change our warranty policy to reflect their change. All warranty defects related to the encryption module integrity are now limited to 6 months after purchase. The PLCC chip and its associated software write (burn) are still covered under a limited lifetime warranty. Please contact us for further details.
Black Forest Industries warranties their products against defects in material and workmanship for one (1) year from the original date of purchase, unless otherwise specified. Warranty applies to original purchaser and is not transferable.
This applies to products manufactured by Black Forest Industries – and not those sold/distributed by Black Forest Industries. Other manufacturer’s products default to their expressed warranty.
Exceptions to the warranty include, but are not limited to wear and tear items such as brake rotors, brake pads, flywheels and clutches and clearance (whose deposit sand sale are FINAL)
Warranty will become void if:
• the product has been used in competition / racing
• the product has been abused, misused, or improperly maintained
• repairs have been made or attempted by anyone other than an authorized Black forest Industries dealer, unless cleared before hand by Black Forest Industries LLC
• repairs are required because of normal wear and tear
• alterations have been attempted or made to the product
• the product is classified as a consumable
• the product has been involved an accident.
This warranty is limited to repairs and/or replacement of the product or part found to be defective without charge. Black Forest Industries reserves the right to refund the complete purchase price for the defective item and will not be held liable for losses or damages arising from the defect.
If a part or a component from an Black Forest Industries product, system or kit is found to be defective, this warranty shall apply only to the defective part or component and shall not require Black Forest Industries to repair, replace or refund the complete Black Forest Industries product, system or kit.
Under the stipulations of this warranty, Black Forest Industries will in no way be liable for exceeding the original purchase price of the defective product. This warranty does not include the cost of removal or reinstallation of the product. No person or representative is authorized to extend any warranty and/or liability (other than that which has been expressed herein) in connection with the sale of any Black Forest Industries product.
Black Forest Industries disclaims any and all liability for any implied warranties, including the implied warranties of merchantability and fitness for a specific purpose. Under no circumstances shall Black Forest Industries be liable for any incidental, indirect, specific or consequential damages arising from purchaser's use of the product.
Sites Linked From the Black Forest Industries Site
The sites linked from the Black Forest Industries web site are not under Black Forest Industries control, and Black Forest Industries does not assume any responsibility or liability for any communications or materials from any communications or materials available at such linked sites. Black Forest Industries does not intend links on the Black Forest Industries web site to be referrals or endorsements of the linked entities; unless otherwise expressly stated.
LIMITATION OF LIABILITY
In no event shall Black Forest Industries be responsible or liable to any person or entity whatsoever (including, but not limited to, persons who may use or rely on such data/materials or to whom such data/materials may be furnished) for any loss, damage, injury, claim, liability or other cause whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting directly or indirectly, from lost data or business interruption) resulting from the use or inability to use this web site and/or the material associated with this web site, or resulting from any information or opinions provided on this web site and/or the material associated with this web site, whether based on warranty, contract, tort, or any other legal theory, and whether or not Black Forest Industries is advised of the possibility of such damages.
Any communication or material submitted to Black Forest Industries will be considered non-confidential unless stated otherwise. Such materials or submissions may consist of, but is not limited to, articles, photographs, audio and or video files. By submitting or communicating with Black Forest Industries, you automatically grant Black Forest Industries a royalty-free, perpetual, irrevocable, nonexclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication or material alone or as a part of other works in any form of media or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sublicenses.
At certain times, Black Forest Industries may conduct contests, which will be subject to particular Official Contest Rules. Any contest conducted by Black Forest Industries is open to contestants 18 years of age or older residing in North America, excluding employees of Black Forest Industries and their immediate family, the latter consisting of parents, siblings, children or any person residing in the same household as the employee.) Black Forest Industries contests are void where prohibited and are subject to all federal, state, and local laws and regulations where applicable.
Any prize awarded in connection with a contest conducted by Black Forest Industries is non-transferable. No substitution or cash equivalent for any prize is permitted, except by sole discretion of Black Forest Industries. In the case of unavailability of any prize, Black Forest Industries reserves the right to substitute a prize of equal or greater value to the contest winner. Taxes, if applicable, are the sole responsibility of the winner. Odds of winning a context conducted by Black Forest Industries will depend on the total number of entries received.
These rules may be modified for purposes of clarification by Black Forest Industries, without materially affecting the terms and conditions of any contest conducted by Black Forest Industries.
Black Forest Industries understands the privacy concerns of users to the Black Forest Industries web site. In accordance with the standard operation of the Black Forest Industries Internet servers, only domain names, region, and browser info are recorded and logged. Black Forest Industries retains this information in order to better serve the users of the Black Forest Industries site. E-mail address and IP addresses are not part of the data recorded. Hence, e-mail addresses, names, and such are only made available to Black Forest Industries when voluntarily submitted. Black Forest Industries will send out periodical information to visitors who have voluntarily submitted their e-mail addresses. Any visitor who does not wish to continue receiving these updates may discontinue receipt of such information per instructions on the e-mail. Personally identifiable information that may be collected as a result of visitors voluntarily submitted filled entry forms or registration forms is retained by Black Forest Industries for the sole purpose of improving internal business and marketing structures.Third-Party Web Beacons:
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here