SHIPPING POLICY

Shipping costs are calculated based upon weight and volume. All prices are quoted through UPS, FedEx or USPS in real time, but we cannot guarantee all priced to be accurate at all times. All Canadian orders are shipped using USPS Priority services. USPS does not charge brokerage fees, but you will still be responsible for duties when your package is delivered.

Most items sold are shipped directly from our warehouse in Cary, NC 27511. However, some parts are considered special order (eg wheels, air suspension, brake kits, turbo kits) and others are drop shipped from a separate facility if our local inventory is exhausted. This may increase transit time and the shipping method used to send these products may be different from what was selected during checkout. If multiple items are ordered and one or more is a special order, drop-shipped item, your purchase may be split into two or more separate shipments.

Some products on our website have an advertised availability lead time shown above the green 'Add to Cart' button in their product listing. This lead time means these parts do not ship until that time period has been satisfied. In some instances, the lead time may be longer than what is advertised due to unforeseen delays and/or additional lead times from our suppliers. We always do our best to ship your product as soon as possible, but uncharacteristic delays sometimes occur. If time is of essence, please contact us prior to making your purchase.

Expedited shipping options, which include UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, are only guaranteed by UPS from time the package is picked up by UPS. We cannot guarantee your product will arrive in the advertised time frame from the time of your order. Most orders being shipped via UPS or FedEx are picked up same day as long as your order is received by 3:00pm EST. USPS orders must be received by 10:00am EST to be picked up the same day. Any USPS order received after 10:00am EST or UPS/FedEx orders received after 3:00pm EST will be picked up the next business day. Shipping delays that occurs after the product leaves our warehouse due to inclement weather, technical errors, acts of God, etc, are not eligible for any type of reimbursement.

Any information errors (ie incorrect address) are the responsibility of the customer. If the address needs to be corrected once the package has shipped, a correction fee of $12.50 will be charged by the shipping courier. This correction fee is non-negotiable.

All packages returned to sender due an incorrect shipping address, or because it was refused by the recipient, will result in a partial refund, less the cost of shipping. You will not be reimbursed for the cost of shipping on these returns. Please be sure the shipping address provided is accurate.

UPS and FedEx do not ship to PO BOX addresses. If you enter a PO BOX address and select UPS or FedEx an address correction fee of $12.50 will occur. This correction fee is non-negotiable. This also may result in your package being returned to us. Please select USPS shipping for PO BOX orders.

If you have questions about transit times and estimated delivery, please call us at 919.468.5400 or e-mail sales@blackforestindustries.com before placing your order.

UPS SHIPPING SERVICES





  • UPS Ground: Day-definite delivery typically in one to five days. (map shown above)
  • UPS 3 Day Select: Delivery by the end of the third business day.
  • UPS 2nd Day Air: Delivery by the end of the second business day.
  • UPS Next Day Air: Next business day delivery by end of day.


FEDEX SHIPPING SERVICES





  • FedEx Home Delivery: Day-definite delivery within 1 to 5 business days. Delivery occurs Tuesday-Saturday between 9am-8pm. Saturday delivery included at no charge!


USPS PRIORITY SHIPPING SERVICES





  • USPS Priority: Offers fast delivery in 1, 2, or 3 business days.